While installing the graphics driver allows the system to properly recognize the chipset and the card manufacturer, updating the video driver can bring about various changes. Close the wizard and perform a system reboot to allow changes to take effect. Read EULA (End User Licence Agreement) and agree to proceed with the installation process. Allow Windows to run the file (if necessary). Locate and double-click on the newly-downloaded file. Save the downloadable package on an accessible location (such as your desktop). Make sure that all system requirements are met. To install this package please do the following: The DL-6xxx plus the associated software, is tested to meet the following compliances at the time of release: The DL-3xxx, DL-4xxx (where applicable) and DL-5xxx plus the associated software, is tested to meet the following compliances at the time of release: Improvement: change audio output to laptop internal when DisplayLink video output is disabled. DL-6000 series: if 2 DisplayPort + 1 HDMI displays are connected to the chip and HDMI is removed during sleep, the matching DisplayPort output doesn't light up at sleep recovery. Abnormal HDMI video on mode for specific monitor when connected through PS176 converter. Windows 10 postponed installation: when pushing the MSI to users, driver will be updated straight away if no DisplayLink product is detected, or at the next machine reboot if a device is detected. Display layout provisioning for hotdesking/hoteling offices to allow IT-defined first-connect display relative positions. It has been put through our full system tests and is suitable for deployment to end-users.ĭisplayLink Software Release 9.1 delivers: These log files combined with the problem description you’ve provided will help us understand what’s happening and provide the best next steps.This is the R9.1 M1 product release, the first maintenance release of 9.1 driver. The tool will collect system logs into a ZIP file and save them to your Desktop so they can be attached to your email reply. To collect these logs, please have the device plugged into your computer, and please follow this link for instructions: If that does not help with the behavior, just after the problem has occurred if you could please collect a set of diagnostic logs generated by our PlugDebug utility as it will gather device information and installation logs that will help our support team understand what could be happening. If the device is not detected, please reboot the system. Once the dock is powered on, reconnect it to your system. Reconnect the power cable to the dock first. Now download and install the 10.1 M0 DisplayLink software driver, found here → Once the Cleaner has been run, reboot the system (even if not prompted to). Don’t worry if these entries are not present or if the process does not work, please just move onto the next step.ĭownload and run the DisplayLink Installation Cleaner utility, found here → and ensure it displays “Cleaning Complete” when done (video walk-through if you need it → ) Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. Please keep everything disconnected until the last step. Please disconnect the dock from the system and please disconnect the power cable from the dock so it turns off completely (this is important so the unit resets). Given your description of the behavior let’s go ahead and completely reset the dock and perform a ‘clean’ manual installation of the latest version of the DisplayLink driver (version 10.1) to see if we can get your dock and software back into a known good state. We are sorry to hear you are experiencing this issue and would be happy to help assist. Thank you for contacting Plugable support.
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